The Citizen’s Charter of the Department of Labor and Employment spells out its accountability to serve the Filipino workers with utmost integrity and efficiency. It provides the transacting public with complete information on the requirements including schedule of fees, timelines and procedures involved in accessing to key frontline services with the objective of improving service delivery and promoting client satisfaction.
The DOLE Citizen’s Charter is crafted in compliance with Republic Act No. 9485, otherwise known as the “Anti-Red Tape Act of 2007” and its Implementing Rules and Regulations. The Charter elevates the DOLE key frontline services to higher level of transparency as it adheres to the elimination of bureaucratic red tape. Feedback system and grievance mechanism are established to allow the transacting public to bring up their
concerns or complaints involving key processes, inquiries, and suggestions. >> Read More